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You can see who is accessing it in your device's settings. If you want, you can find it on the modem settings page bubble shooter
comment savoir si je suis bien connecter un bon réseau wifi?
Bonjour, comment puis-je savoir si je suis bien connectée a mon réseau wifi ?
Question
If there is no option to select English in a basic menu in the beginning of the call, just ask the person you will be connected with, I'm sure that he will redirect you to a person who is able to speak English 😊
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hey !So the APN is indeed on internet.voo.be ?It seems to me that you are not the only customer who has had similar problems, however, I don't think I can help you any further.Beautiful afternoon ! :D
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
@mimi88 Hi, if you'r not a spammer, please delete your link who is not permited. You have one hour to make it, after that you will be banned.
Pas de son quand je fais une video
EDIT: problème résolu! Bonjour, J'ai fait ma 1ère vidéo via mon Samsung Galaxy J5 mais lorsque je l'ai transféré sur mon pc, je me suis aperçu que je n'avais pas de son!?! J'ai été vérifié les options mais je n'ai rien trouvé au sujet du son.. Quelqu'un pourrait m'aider à avoir du son lorsque je
Question
Hi, If not yet done, put your customer number in your forum profile to get hepl from the officials voo. If you have more than one sim card, give then the end of the number who is concerned.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
Hi Prakash, I completely agree with you. There should some easy option at-least to place a termination request. Of course VOO can still make an nice attempt to retain the customer even after the request is placed. So the problem with people disconn
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Même si certains vont se demander quoi... Mais c'est éclectique Ou plus calme Et puis, j'ai même déjà vu les Who pour rebondir sur un autre sujet :D
Partager vos musiques favorites
Hello la foule :) Je ne le voit nulle part sur le forum, j'ouvre donc un topics sur les musiques que nous écoutons, que nous apprécions, et qui sont dans nos goûts ... goûts que nous pouvons partager ;) Moi, pour l'instant, je m'écoute du Xandria :) @Pluche Gerinald
Question
Thank you Marcs for your response. Your English is great, no worries :) I'm sorry I am the one who should learn French. Since I still have about a week left to pay, I will wait for the response from Marie S or from other Voo officials.
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Hi, Yes indeed this is the only way to cancel a subscription, the officials on the forum says that there are people who speek english at this number (but maybe you need to call several time to reach those people)
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
@Armony V he's the one who knocks. J'ai le sentiment que @Lenn ou @NOSTROMO auront peut-être leur mot à dire sur ta sélection... En bien je l'espère !
Le zapping d'Armo
Le temps passe tellement vite ... je suis déjà là pour notre rendez-vous mensuel ! C'est le moment que je préfère, partager avec vous, les films et séries que j'ai pu découvrir et surtout, apprécier !Les filmsLe thriller à voir absolumen
Article
Je ne me trompe pas. Nous avons eu jusqu'à présent Les experts Las Vegas : Who are youLes experts Miami : We won’t get fooled again Les experts Manhattan : Baba O’Riley Pour les experts Ans, il en fallait une 4e, et j'en ai choisi une qui soulign
Nouvelle série TV
Hellowww, En avant première, déjà trois épisodes : Épisode 1 : La pizza mystérieuse.. Épisode 2 : Le paon de la boutique. Épisode 3 : Le SDF du parking.
Question
Gemma12 first you made a mistake, we speek about the frequency 5Ghz and not about the 5GThe modem modem deliver booth 2.4 and 5ghz frequencysecond, you have published a link who is not in relation with the topic, please remove it, it is probably a sp
mobile compatible réseau Wi-Fi « -5G »?
Bonjour,en surfant sur le site de VOO, je suis tombé sur cet article sur la connexion -5g,https://assistance.voo.be/fr/internet/connecter-5g-wi-fià la fin de l'article ils disent que si on a pas le réseau sur notre mobile, de contacter le vendeur du smartphone & comme moi je l'ai acheté chez VOO
Question
Solution acceptée
Hi, Normaly, you must call the 04 266 41 14, it's the only way to cancel a subscribtion, you must try several times to reach one person who can speek english.. Maybe, one official voo can help you but it's not garanted.
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
Hello @Mcsandi, I see that an intervention took place after the technician's visit.The one who passed by on the street indicates that it should be in order. Can we schedule another appointment for you?
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hi, You need to phone at number 078/50 50 50 but i doubd that you will find somebody who speek english. The other way is here on the forum, the official speek english, but you need to put your customer number in your forum profile
Ethernet not working
Ethernet cable is not working ,Need assistance from the VOO customer service .But it is a mystery to reach them.
Question
Since I am not the first who is experiencing this problem, how long will it take to solve this issue? Can you provide at least a range? It is already 5 days (3 working days), I do not have an active Sim Card. And it is more than a week since I appli
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My q
Question
I am finding difficult to contact customer care, and the installation is tomorrow i already told the person who booked appointment for me that i m not sure about when will i get keys and the person told i can change by a call but i m finding very dif
installation date should be changed
hi, i have installation process tomorrow and i would like to change the date as my keys are still not handed over to me. trying to call customer care but was not able to get through. what should i do now.
Problème
Thanks for the response and i did call them multiple times but it’s long waiting time and once they picked after 30 mins wait, but the person on the other side did not speak English and took my no and promised to give a call back by someone who coul
URGENT- Close internet connection
Hello Team, I m in urgent need to close internet connection as i will be leaving the country by end of this month. Called on voo customer care but no response or either they don’t speak English. They never called back as well. Kindly assist.
Problème
Hi, Attention, no personnal data are allowed on the forum, you need to write it in your profile only. When you have made the subsription with orange, don't you have ask to use the "easy switch" ? if yes, this is orange who need to ask the cance
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Hi @Charis , I would suggest you ask someone who speaks French to call on your behalf. It is indeed the only way to cancel the subscription.
theo2007
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Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question